Chinese Speaking Customer Care Representative

Job Overview

Job Description

Our Client is a Fintech enterprise founded in 2015 with Head Quarters in Singapore, Offices in Limassol, Cyprus and in India, the company’s mission is to provide our clients with equal access to a wide range of investments technologies. They are seeking to hire a Chinese speaking Customer Care Representative. The successful candidate will be native/fluent in Chinese with good knowledge of English and excellent communication skills.

Job Responsibilities

  • Process orders, modifications, and escalate complaints across a number of communication channels.

Requirements

  • University degree, preferably in a relevant field (Finance, Economics, IT)
  • Native/Fluent Chinese speaker with good English is a must
  • B2B working experience in the relevant field (FinTech, Financial Services, Brokerage, Forex) or 1-2 years of trading experience will be considered an advantage
  • Experience in client relationship management is a plus
  • Experience with trading software/investment platforms/applications, understanding of financial markets and products will be considered an advantage
  • Excellent written and verbal communication and presentation skills, with the ability to influence and build relationships
  • Strong conceptual and analytical problem-solving skills
  • Strong work ethics and self – motivator with a positive attitude
  • Ability to multitask and work under pressure
  • Understanding of liquidity, risk management, asset management is a plus
  • experience in a dealing desk, back office, MT4, MT5 platform management or customer care expertise in a financial services company would be an advantage
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