Customer Support Japanese Speaking

Job Overview

Job Description

Our Client is an Investment Firm looking to employ a Customer Support, Native in Japanese. The successful candidate should have a good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.

Job Responsibilities

  • Daily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.
  • Using an in house developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.
  • Perform, deliver and contribute to a variety of on boarding procedures as and when required.
  • Working a shift, mainly covering EU working hours but not limited to.

Requirements

  • Proficiency in English to a business level and Native Japanese with proper manner and business customs is the must.
  • Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)
  • Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.
  • Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
  • Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.
  • Exceptional communication skills.
  • Positive & collaborative team player.
  • Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.
  • Kind personality who has nature of willingness to help others.
  • Find interest in daily routine and ability to complete tasks in a limited time frame.
  • Down to earth, reliable personality, willing to understand client’s needs.
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