Job Expired

English Speaking Customer Support Officer

Job Overview

Job Description

Our client is an Investment Firm looking to employ a Customer Support Officer, Native or Fluent English. The successful candidate should have a minimum of 1-year proven experience working in a Client Experience/Services team in an equivalent environment delivering exceptional results and ability to work in shifts.

Job Responsibilities

  • Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
  • Be the “first line of defense” to identify, escalate and manage potential risk.
  • Perform, deliver and contribute to a variety of onboarding procedures as and when required, through the guidance of management and compliance
  • Perform ongoing monitoring to meet regulatory guidelines and standards
  • Contribute to the definition & implementation of a framework to derive maximum value for the Business
  • Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with the Business strategy
  • Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).
  • Report on relevant trends & insights as they relate to client queries, complaints, and potential opportunities

Requirements

  • Minimum of 1-year proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional results
  • Ability to work in shifts in order to cover the South American Market (afternoon shift 16:00 p.m., night shift from 00:00 a.m.)
  • Proficiency in English to a business level is a must.
  • Proven experience in account opening in a regulated industry preferred.
  • Proven experience in the Financial Services industry preferred
  • Good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred
  • Awareness of Operational Risk & Compliance landscape, as it relates to the industry preferable
  • Proven experience with basic desk-top applications preferred
  • Experience of online trading platforms strongly preferred
  • Knowledge of MT4 platform preferred
  • Exceptional communication skills
  • Results-oriented: able to deliver to tight deadlines under pressure
  • Decisiveness: able to identify & prioritize opportunities as they arise
  • Digital, data & analytics experience
  • Relentless focus on continuous improvement
  • Presentation and analytical skills
  • Positive & collaborative team player
  • Focused on developing both self & others across the organization
  • Agility – able to shift focus to meet business needs & embrace change
  • Self-starter: consistently delivers results from own initiative
  • Excellent organizational & time management skills
  • Sets & consistently meets high standards
  • Integrity
  • This job has expired!

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