Norwegian speaking CS agent in iGaming
Description of the role
• Responding to customer questions via e-mail, telephone calls and chat in a polite and professional manner.
• Open and maintain customer accounts by registering account information
• Solve product and service issues by clarifying the customer’s complaint, determining the cause of the problem, choosing and explaining the best solution to solve the problem, speeding up the correction or adjustment, following up to ensure the solution.
• Contribute to teamwork by performing related tasks as needed
• Manage large amounts of incoming calls, emails, and chats
• Identify and assess the customer’s need for satisfaction
• Follow communication guidelines and policies
• Go extra to engage customers
• Additional internal training is provided by the company.
• Native Norwegian
• Customer support experience will be considered an advantage but not necessary as the company offers full internal training
• Strong communication skills over the phone by listening
• Customer orientation and ability to adapt and respond to different types of characters
• General Computer Knowledge
• Good communication / PR
• Ability to work shifts
• Ability to work both alone and as part of a team is necessary
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