Polish Speaking Customer Care Officer

Job Overview

Job Description

Our client is an industry leading investment firm with headquarters in Limassol, Cyprus and representative offices abroad. They are looking to add a polish speaker to their team that will be responsible for providing high quality customer service to the company’s clients. The successful candidate will be native/fluent in polish with very good knowledge of the English language, positive attitude and ability to work shifts.

Job Responsibilities

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

Requirements

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Polish speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required
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