Retention Agent, Limassol

Job Overview

Our client, a CySEC regulated Investment Firm, located in Limassol, is looking to hire an experienced Retention Agent.

 

Responsibilities:

  • Acting as the essential link between clients and the FX market
  • Assisting clients by reporting trends and providing market information
  • Addressing client queries regarding trading and the instruments that are available to them
  • Training new clients on company’s platforms and trading tools
  • Providing an understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
  • Continuously providing clients with market updates
  • Understanding the client’s needs and trading profile in order to provide support and guidance where required
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
  • Be able to cross sell company services to provide client improvement and increase LTV targets
  • Ensure timely follow up of all contacts
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults
  • Maintain high levels of client acquisition, retention and re-activation
  • Achieve monthly targets

 

Requirements:

  • At least 2 years of experience at a similar role in the Forex industry
  • Fluent English both oral & written AND
  • Fluent German OR Czech both oral & written
  • Knowledge in Technical Analysis is required
  • Excellent communication and organizational skills
  • Excellent sales and retention skills

 

Benefits:

  • Competitive remuneration package based on experience
  • Attractive Bonus Scheme
  • Health Insurance
  • Friendly Environment

 

To apply, please send your CV quoting ‘Retention Agentto [email protected]

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