Swedish speaking Retention Agents

Job Overview

Job Description

On behalf of our Client, a well-established Company in the financial services industry we are seeking for self-motivated Retention Agents (fluent in Swedish) to become part of a dynamic team.

Job Responsibilities

  • Regular contact with our existing clients
  • Ensure the highest level of Customer Service
  • Maintain and update our CRM
  • Work with clients to engage in FX opportunities
  • Follow up on any client matters
  • Relationship management
  • Liaising with relevant teams to ensure quality service delivery
  • Regularly report to management
  • Retain existing clients

Requirements

  • Demonstrated work experience in Client Retention and Forex Sales
  • Fluency in English both verbal and written
  • Fluency in Swedish both verbal and written
  • Fluency in any other language will be considered an advantage
  • Proficiency in MS Office
  • Excellent communications skills
  • Strong organizational and time-management skills

Additional information:

  • Reporting to: Retention Team Leader/Retention Manager
  • Working hours: 12:00 – 21:00
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